Counselling FAQs

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The initial consultation is designed as a information collection session. With an hour together, we will have time to discuss your background, goals and any issues that are currently present in your life, creating the foundation for further sessions. 

Online sessions are held securely through a private video link. You’ll receive the session link once your booking is confirmed. All you need is a quiet, comfortable space and a reliable internet connection. Many clients find online counselling offers the same depth of connection as in-person sessions, with the added flexibility of attending from home.

While internet connections are usually very reliable, sometimes disruptions happen. If your connection drops out, we’ll do our best to reconnect. If that isn’t possible, we can finish the session over the phone so your support continues without interruption. 

That’s completely okay. You don’t need to have a clear goal or a specific issue to begin. Counselling can simply be a space to pause, reflect, and explore what’s happening for you. Your comfort matters, and we’ll move at a pace that feels right for you.  You are welcome to book a free 15-minute phone or video call to see how counselling can help, and ask any questions you might have. Please note: Sure Mind does not offer crisis support. If you are in immediate distress please contact Emergency Services 000 or Lifeline 13 11 14, and see 'crisis resources' for more support options.

At Sure Mind Counselling, we believe everyone’s time is valuable. This means that the time of our clients is just as important as that of their counsellor. We understand that life can be busy and unpredictable, which is why we have a 48-hour cancellation policy in place.

Counselling and therapy are both valuable ways to support your wellbeing. Therapy may explore deeper patterns or longer-term emotional healing. Counselling, therapeutic in its own right, focuses on current challenges and practical strategies for coping and growth. Both provide a safe space to be heard, understood, and supported.