At Sure Mind Counselling, your privacy and confidentiality are valued. We are committed to managing your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant professional and ethical obligations. This Privacy Policy explains how your personal and sensitive information is collected, used, stored, and protected when you visit this website, make an enquiry, or engage with counselling services.
We may collect personal information such as your name, contact details, appointment information, and any information you choose to provide when contacting Sure Mind Counselling or accessing counselling services.
As a counselling service, we may also collect sensitive information relating to your wellbeing, experiences, and support needs where it is necessary to provide counselling services. Sensitive information is collected and managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Your information is collected and used to:
Your personal information will only be used for the purposes for which it was collected, or where otherwise required or permitted by law.
If you contact Sure Mind Counselling through this website, your message will be used only for the purpose of responding to your enquiry.
You are welcome to include a brief message with your enquiry. Please be mindful not to share personal or sensitive details at this stage, as these conversations are best explored within the counselling process.
Reasonable steps are taken to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure, in accordance with the Australian Privacy Principles.
Sure Mind Counselling uses Cliniko as its practice management system for appointment scheduling, client information management, and secure record keeping.
Information shared during counselling is treated as confidential and managed in accordance with professional ethical standards and applicable laws.
Information will not be disclosed without your consent unless disclosure is required or authorised by law. This may include circumstances where there is a serious and imminent risk to your safety or the safety of another person, or where disclosure is otherwise legally required.
You may request access to the personal information held about you or request that inaccurate information be corrected, subject to any legal limitations. Requests can be made by contacting Sure Mind Counselling using the contact details provided on this website.
Sure Mind Counselling uses trusted third-party providers to support the delivery of services, including website hosting and practice management. These providers manage information in accordance with their own privacy policies and applicable privacy legislation.
This Privacy Policy may be updated from time to time to reflect changes in legislation, professional obligations, or the services provided by Sure Mind Counselling. The most current version will always be available on this website.
If you have any questions about this Privacy Policy or how your personal information is managed, please feel welcome to contact Sure Mind Counselling.
Version 1.0
Effective date: 14 July 2026
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