Feedback

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At Sure Mind Counselling, we value feedback and welcome the opportunity to hear about your experience. Feedback helps us continue to provide safe, respectful and client-centred counselling services.

If you have feedback or concerns, we encourage you to discuss this with your counsellor where you feel comfortable doing so. We welcome the opportunity to listen, understand any concerns and work towards a resolution.

If you would prefer to raise your concerns externally, or if you feel your concerns have not been resolved, you may contact: 

Certified Practising Counsellors Australia (CPCA)
https://cpcaus.com.au/membership/complaint-procedure/making-a-complaint/